I did not receive the right product, what should I do ?

If you received an item different from the one you ordered, please contact our customer service department using the contact form.

Required Information

To process your request, please send us the following three photos :

• The product label
• The barcode on the product
• A photo of the entire product received

Important

Providing this information is mandatory.

Without this information, we will be unable to perform the necessary checks or process your request.

Processing Your Request

Once we receive and analyze the information, our customer service department will contact you with the next steps.