My product has a defect
If you notice a fault with your product, please submit your request directly via the returns portal in your customer account.
Information required
To ensure your request is processed, please:
- answer all the questions asked
- provide all the required photos
Important
You must provide this information.
Without it, we will be unable to carry out the necessary checks or process your request.
Processing your request
Once your application is complete and has been reviewed, our customer service team will contact you to explain the next steps.
